FAQ

when will my order ship?

all items are made to order 🤍 please allow 5–7 business days for processing before your order ships

can i change or cancel my order?

orders can only be changed or canceled within 24 hours of placing them. after that, your order is already in progress ✨

how long is shipping?

once your order ships, delivery typically takes 3–5 business days depending on your location

will i get tracking?

yes! you’ll receive a tracking number as soon as your order ships 🫶🏼

how do the shirts fit?

our tees are oversized for a relaxed, comfy fit ✨ if you want a more fitted look, we recommend sizing down

will items restock?

some pieces may restock, but not all. once something is gone, it may not come back 🤍

do you accept returns or exchanges?

because items are made to order, we currently do not accept returns or exchanges

what if my item arrives damaged?

if there’s an issue with your order, please email us within 3 days of delivery and we’ll make it right 🫶🏼

how can i reach you?

DM us on instagram: @shoppixiemuse

we’ll get back to you within 24–48 hours ✨

a little reminder 🤍

pixie muse is a small business, so every order truly means so much to me. thank you for your patience and support 🪄

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